USA UFF RETURN POLICY
USATuff is a small, family owned and operated business. Every aspect from taking your order, processing it, manufacturing the kits and packaging it up for your shipment is handled by myself and my husband along with a small group of close family members who care about what we do. Every kit is made to order and handled with care. We do not stock kits as we want you to have a fresh kit, made for you when you order. Depending on the popularity of the kit/design your order will ship in 1-5 business days from when you order.
Because each kit is made to order for you directly, we are not able to accept returns on the product if you change your mind. To help explain this policy, when a kit is returned, we must find another customer who has your exact cooler and wants the same design that you ordered. In rare cases, if the kit/design is a very popular one, we may take a return with a 20% restocking fee, as we should be able to resell it. The 20% restock fee helps us to cover the costs of repackaging the kit and posting it up on the Sale section of our website or Ebay to find the kit a new home.
In the world of large retail chains with unlimited returns and ‘Free Shipping’ advertised everywhere, we do have a challenge as we try to compete. We choose to keep our pricing very affordable, and we do not add heavy markups to our product, as most companies do, to absorb the ‘free shipping’ and ‘returns’ concept.
With that said, we 100% STAND BEHIND OUR PRODUCT! If for any reason we made a mistake, or the product is defective, we will replace your kit for you. We have been very lucky and have never had a product returned to us for being defective. We are proud of this accomplishment!
Return Policy In A NutShell
- All kits are made to order for you and are not returnable.
- We will consider returns on our best selling items on a case-by-case basis.
- We will replace any item if there is an issue with the product quality or if our team makes a mistake in the production process.
If you would like to submit a return request, please contact Laura at firstname.lastname@example.org . If there is any way we can accommodate you, we absolutely will.
Thank you again for choosing USA TUFF and supporting America’s small business community! We know you will love your new kit.
Laura & Gary
USA Tuff Family Company