F.A.Q. Frequently Asked Questions

F.A.Q  - Frequently Asked Questions
We have created this list of our most commonly asked questions.  Do not hesitate to reach out directly if you need more assistance.  Reach your personal support guru at Laura@usatuff.com, or use our chat feature in the lower right of our website. 

Who is USATuff?
USATuff is a veteran-owned, family-operated business.  Our products are made and fabricated right here in Idaho, USA!  You can learn more about our family and team on our Meet the Company page.   

What Products and Services does USATuff Offer?
USATuff offers many products and services under our two divisions. The first is our cooler accessories division where we manufacture and sell products for over 27 major cooler brands.  Products Include: 
Vinyl Cooler Wrap Skins
SeaDek Cooler Pads
- Gun Case Wraps 
YETI Loadout Bucket Wraps 
YETI / RTIC Cups and Tumbler Wraps 
YETI Dividers
- YETI Tank 45 and 85 Bucket Lids  
- Custom Design Cooler Wrap & Pad Services

The second division is our SeaDek Boat Decking Products & Services. Learn more about our SeaDek Boat Decking division here.  We work with customers locally in Idaho and around the entire U.S. to add new decking or upgrade their existing boat decking with genuine SeaDek. Submit for a custom boat decking quote here. We also manufacture and sell SeaDek products including: 
SeaDek Cooler Pad Toppers
SeaDek Rulers
SeaDek Step & Traction Pads
SeaDek Bucket Pad Toppers
SeaDek Boat Registration Numbers
SeaDek Decals & Fly Hook Holders

What is the Difference Between a Cooler Wrap and a Cooler Pad?
The cooler wrap is made from a very tough and durable, outdoor vinyl material that you can install onto the surface of your favorite cooler or ice chest.  It can be ordered in several coverage options depending on how much of your cooler that you want to be covered.  The wraps are digitally printed in full color. Here is a link to our Cooler Wrap image gallery to see images of actual cooler wrap projects.

The cooler pad is made with genuine SeaDek marine-grade EVA.  It is also extremely durable and made for outdoor use.  The cooler pad is installed on the top of your cooler and provides extra traction and a comfortable place to sit or stand. They also look cool! The pads are fabricated using a CNC router and laser process into sheets of closed-cell EVA foam. View examples of actual cooler pad projects in our live customer gallery. 

How Much do the Cooler Wraps and Cooler Pads Cost?
Our Cooler Wrap kits vary in price depending on the quart size of your cooler and the type of coverage you select.  We make wraps for over 27 major cooler brands with over 150 stock designs to choose from.  We offer kits ranging from a Lid Kit to cover the top only or a Full Kit that wraps the majority of your cooler.  Cooler wraps start as low as $29.95 and go up to $100.00 for the larger coolers sizes and coverage options.  View all designs and place your orders here. stock designs plus shipping.  

SeaDek Cooler Pads range in price from $59.97 to $164.97 for stock designs plus shipping depending on the size of the cooler you are ordering it for.  You can choose from a large selection of stock colors and stock designs

Can I Design my Own Wrap or Pad Using my Own Images or Logos? 
Yes, we do custom projects every day, in fact we specialize in helping our customers create special and unique gifts or project for personal or corporate use. We create promotional coolers for business and corporations of all sizes.  And we even create  5,000+ runs of private label, retail-ready products.  You can learn more about our Custom Services here.  Or, click on one of these links to learn more about:

Creating a Custom Cooler As A Gift
Creating a Custom Cooler to Help Raise Funds
Creating a Custom Cooler to Promote Your Business

How Durable Are the Wraps and Pads? Are They Good for Outdoor Use? 
The USATuff Cooler Wrap kit is the toughest, thickest and most durable vinyl product on the market.  Our product was originally used for off-road racing vehicles including MX bikes, Jet Skis, SXS, Snowmobiles and more.  You will not find a better-quality wrap kit for your cooler.   Our product is the only cooler wrap kit that is manufactured with a proprietary adhesive that is designed specifically to adhere to roto-molded and injected mold plastic coolers.  Other cooler wrap companies use a thin car vinyl which will not work well, long term on the coolers. Our cooler wrap kits will ‘stay stuck’ and when installed and cared for properly, they will last for years.  Learn more about our product on our About Us page.  

The USATUff SeaDek Cooler pad is made with genuine marine-grade SeaDek closed-cell EVA Foam.  It is designed for use in extreme conditions in off-shore fishing vessels.  It is UV-resistant, non-absorbent and stain-resistant.  SeaDek is the highest quality EVA on the market.  Learn more about our cooler pads here

How Hard are the Wraps and Pads to Install?  Do I need to Pay Someone to Do It?
We have designed our product for the end user to easily install.  At the time of answering this question, we have been selling this product for over 7 years and we have never had an issue with a customer who was unable to install the product.   You can visit our Install Page where you can access printed instructions and also watch a 15-min YouTube video that will walk you through the entire install process for both cooler wrap kits and cooler pads. Take your time and follow the instructions and you’ll have a great outcome.

How Much is Shipping?  Why Isn't Shipping free?
One of the biggest challenges we face as a family owned and operated business is competing with large corporate companies like Amazon and Walmart.  Larger companies often offer FREE shipping by either hiding the cost of shipping in the product price or moving so much volume of product that they are able to contract with some crazy-low or free shipping rates.  

Here at USATuff we do not hide our shipping costs in the pricing and we only charge what it costs us to ship the item to you.  Our wrap kits and pads are made with premium material.  Most kits weight just under 2 lbs but many of them can weigh up to 5+ pounds.  We keep our shipping prices as low as we are able.  Thank you for your understanding when we are not able to offer free shipping but you can be assured you will receive the best quality product from a team that truly cares about your order. 

What are USATuff Cooler Pad Toppers?
SeaDek cooler pads are the perfect addition to your favorite cooler or ice chest.
- Made with Genuine SeaDek Material
- UV/Weather/Stain Protected EVA Marine Grade Foam Padding
- 3M Hi-Bond Pressure Sensitive Adhesive
- Weather & Mildew Resistant
- Easy to Install!
- Creates Comfortable Place To Sit On Your Cooler
The SeaDek cooler pads are manufactured using marine-grade, closed-cell non-absorbent EVA foam.  The product is durable and long-lasting. Our pads install easily with the pressure sensitive adhesive backing. Available in many color options.

Does the Kit Cover the Entire Cooler?
We offer several coverage options including our Full Kit which has between 90-95% coverage depending on the cooler brand.  Because our product is so thick, we are not able to do a complete ‘wrap’ as they do in the vehicle wrap industry.  The wrap product is cut into pieces to apply in graphics kit format.  Our wraps provide the best coverage in the market for thick and durable kits.  Some areas of your cooler will show through in the areas where the pieces pair together.  If you’d like to see the exact coverage, you can view images by Brand Coverage here.  
  
Will Your Wrap Kits and Pads Fit on My Cooler?
We carry kits for over 27 of the most popular brands of coolers.   To view all of our available makes/models, please visit our Availability Page.  Wraps are currently available for the following models: 
YETI Tundra and Roadie Cooler
RTIC Cooler
Ozark Trail Cooler
ORCA Cooler
Cordova Cooler
Pelican Elite Cooler
Igloo Sportsman
Engel Cooler
Lifetime Cooler 
Otterbox Cooler
Coleman Cooler
Grizzly Cooler
Bison Original Cooler 
Frio Cooler
K2 Cooler
Polaris Northstar Cooler 
Backwoods Warriors Cooler
Squatchboxx Cooler
CanAm Linq Cooler
Cabelas Polar Cap Cooler
Orion Cooler
Lit Cooler
Canyon Cooler (cooler pad only)
Icey Tek Cooler (cooler pad only) 
Yukon Outfitters (cooler pad only) 
Blue Coolers - Coming soon! 

Can I Mix & Match Designs To Create A Custom Wrap? 
Yes, you can.  This would be considered a custom order.  Please contact us directly by email at usatuffsales@gmail.com or submit your request through our Custom Design Form and we will be happy to set up your quote.  

What if I Only Want Part of the Kit?
We offer 5 coverage options to meet almost any request.  This includes a Lid Only, Lower Inserts Only, Lid & Insert, Lower Full Kit and Full Kit.  If you have questions, feel free to contact us directly for more information.  If you require a special piece that is not covered under our normal coverage offerings, we can take care of this under our Custom services. 

What Designs Do you Offer?
We offer over 150 stock designs to choose from.  You can view all of our Galleries here.  Take your time to browse and if you do not see something you like, we can create a custom design just for you!

How Long Does it Take to Get My Order?

For stock designs, the standard turn is 3-5 business days plus shipping time to your location.  During the holidays or peak seasons, turn time can run 5-7 business days.  Large orders may take longer.  If you need rush, please contact us directly to go over options. Custom orders will take a couple of days longer as we have to set up your design first before we move to production. 

What if You Don’t Have a Kit for my Model of Cooler?

If we do not yet carry a kit for the model of your cooler, please reach out and we can add you to our waitlist.  As soon as we get access to commonly requested coolers, we will set up templates and offer them as part of our product line.

Do You do Corporate Work and Promotional Designs?
YES!  We work on business and corporate projects every day.   You can learn more about our Custom Design services including corporate projects here.   You can view some of our Corporate Reviews here. | 

Do you have a Warranty on Your Product?
USATuff stands behind the product we sell.  “Knock on Wood” …we have never had an issue with someone receiving our product with any manufacturing issues.  Our premium wrap kits are the toughest, thickest and most durable on the market.  They are virtually indestructible under normal use and our adhesive is extremely aggressive.  If you install according to the provided instructions, you should have no issues with it sticking.   If you receive a product that you feel is defective, please reach out to use within 15 days of receiving it so that we can address any concerns immediately for you. 

SPECIAL NOTE for areas with intense sun exposure:  The durability of our comes partly from a 3-layer vinyl process that we use to create it.  The top layer is PVC based which can react, over time, to extended periods of exposure to direct sunlight.   This is only an issue when the sun exposure is excessive and extended.  Unfortunately, there is no way around this and is the nature of PVC based vinyl.  (Very similar to bumper stickers that fade after a year on your car.)  This issue is usually only reported from customers who leave their coolers in the back of their truck or boat year-round.  It takes about a year for the darkening to start to occur.  If you find this happens, you can simply replace the top lid piece which is usually the only piece affected.   Excessive sun exposure damage is not covered under warranty.    

Do you Have Dealer Pricing?
Yes, please contact Laura@usatuff.com for more information about Dealer Pricing.

How Long Will my Wrap Kit Last?
The USATuff product is designed to last.  How long your item will last depends on how you care for your cooler and the weather conditions of the area in which you live.  We have wraps that have been our coolers for well over 10 years and still look brand new.  If you bring your coolers inside when not in use and if you live in temperatures that are not extreme, you should enjoy many years with your new wrap or cooler pad.  If you live in states that have extreme freezing or extreme heat conditions, you may find that over time the wrap can be affected by the heat or cold.  It has been reported in sub-zero temperatures if the cooler is left outside for extended periods of time, the vinyl can crack.  This is extremely rare and has only been reported in extreme sub-zero conditions such as in Alaska.  Also, in areas of extreme heat such as 120+ degrees, it has been reported that after a couple of years of being outside the vinyl can start to darken. This has only been reported on coolers that are left outside all year long and are in extreme heat.  A good rule of thumb is if you keep the cooler in conditions that you, as a human, would be comfortable in, the cooler should be good to go.

Can I Remove the Wrap if I Want to Change Designs at a Future Date? 
The USATuff wrap kit is manufactured with a very aggressive adhesive to ensure they adhere well to the cooler.   With that said, if you do want to remove at a future date, you can do so.  It will take a little muscle to pull up the wrap but because the vinyl is very thick, it should come up easily in one piece.  Some adhesive or residue may be left behind on the cooler after the wrap is removed.  If this happens, we recommend using a lacquer thinner or isopropyl alcohol to clean up any leftover adhesive.  The wrap adhesive will not damage the cooler.  

Can I Return my Wrap or Pad if I Change My Mind?
Please note that we are a small family business and all kits are made to order specifically for you.  We are not a large corporate like Walmart or Amazon, so it is difficult for us to absorb the costs on returned items if you have simply changed your mind.  We will 100% stand behind our product and should you receive something that is defective we will replace it, of course.  We do ask that you make sure you’d like to order before processing your payment.  With that said, customer satisfaction is a huge priority for us so in the cases of designs and models that are in higher demand, we can take returns with a minimum 20% restock fee to help us cover the cost of repackaging and posting on our online eBay stores.  Read more about our Return Policy here. 

Why Choose USATuff? 
Because we offer the best quality cooler wrap kits available on the market today!  USATuff was the first company to launch cooler wraps in early 2015.  We specialize and focus ONLY on custom coolers which gives us extensive knowledge and experience in the manufacturing off premium grade cooler wraps and cooler pads.  The USATuff product is the only wrap kit made specifically to adhere to injected-molded and roto-molded coolers.  It is designed to hold up to extreme outdoor conditions and use.  Other cooler wrap companies use a car-vinyl material which is not a good fit for coolers.  While the competitor’s product may look good at first, it will not hold up as month pass.  The USATuff cooler wrap is the toughest, thickest and most durable and is made to last!  Additionally, we cover more brands of coolers, have more designs and offer more coverage options that our competitors. Learn more here